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Producers » rec.autos.makers.vw.watercooled » warranty/VW Customer Care
| warranty/VW Customer Care [message #516904] |
Sat, 12 November 2005 20:17 |
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Hi all,
Our '02 Jetta Wagon has had a clutch failure - specifically, the clutch
won't disengage completely. My first guess was clutch master/slave
cylinder, but my dealer says they check out fine and that there are no
leaks. They say that it's a mechanical failure in the clutch mechanism
(throwout bearing, pressure plate, etc.).
The car has 47,xxx miles on it. The '02 came with a 50,000 mile "bumper to
bumper" warranty. The dealer says that VW considers a clutch a wear item
and that it is not covered under warranty. I can understand a worn out
clutch falling under the "wear item" heading, but not a mechanical
failure. IOW, the clutch is "broken" and not "worn."
VW Customer Care is closed today, but I'll be calling them on Monday
morning. Anyone have any tips for dealing with them on this?
The dealer wants $85 now for the diagnosis, and $550 to take it apart and
see what's going on. The cost for the clutch kit from VW is $930! In
speaking with the service writer at the dealer, he says that there is some
likelyhood that VW might be willing to help out some (maybe warranty the
parts, but not the labor), but that they will insist on having the dealer
take it apart first. $550 is a bunch of money to risk on a "maybe" when I
could just replace the clutch myself for whatever the cost of an
aftermarket clutch is.
Any thoughts?
thanks,
Craig
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| Re: warranty/VW Customer Care [message #516905 ] |
Sat, 12 November 2005 20:39 |
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Craig Faison wrote:
> Hi all,
>
> Our '02 Jetta Wagon has had a clutch failure - specifically, the
> clutch won't disengage completely. My first guess was clutch
> master/slave cylinder, but my dealer says they check out fine and
> that there are no leaks. They say that it's a mechanical failure in
> the clutch mechanism (throwout bearing, pressure plate, etc.).
>
> The car has 47,xxx miles on it. The '02 came with a 50,000 mile
> "bumper to bumper" warranty. The dealer says that VW considers a
> clutch a wear item and that it is not covered under warranty. I can
> understand a worn out clutch falling under the "wear item" heading,
> but not a mechanical failure. IOW, the clutch is "broken" and not
> "worn."
>
> VW Customer Care is closed today, but I'll be calling them on Monday
> morning. Anyone have any tips for dealing with them on this?
>
> The dealer wants $85 now for the diagnosis, and $550 to take it apart
> and see what's going on. The cost for the clutch kit from VW is $930!
> In speaking with the service writer at the dealer, he says that there
> is some likelyhood that VW might be willing to help out some (maybe
> warranty the parts, but not the labor), but that they will insist on
> having the dealer take it apart first. $550 is a bunch of money to
> risk on a "maybe" when I could just replace the clutch myself for
> whatever the cost of an aftermarket clutch is.
>
> Any thoughts?
>
> thanks,
> Craig
I would take a close look at that bumper to bumper warranty. Exactly
what does it say? Generally things like clutches and brakes are considered
wear and they are not included.
--
Joseph Meehan
Dia duit
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| Re: warranty/VW Customer Care [message #516906 ] |
Sat, 12 November 2005 22:21 |
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On Sat, 12 Nov 2005, Joseph Meehan wrote:
> I would take a close look at that bumper to bumper warranty. Exactly
> what does it say? Generally things like clutches and brakes are considered
> wear and they are not included.
I would, but it's in the car, which is at the dealer 50 miles away.
I understand that a worn clutch would not be covered. This is not a worn
clutch. This is a broken part in a car with less than 50k that's been
driven by my wife to haul a kid around. It hasn't seen any hard use at
all.
I also failed to mention that I took it to the dealer with ~15k on it
because of a throwout bearing noise. The dealer, of course, couldn't hear
anything out of the ordinary. I had forgotten about that 'til now, I'll
have to point it out to the service advisor and/or VW Customer Care.
But you're right, and I'm sure VW won't do a thing about it.
Craig
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| Re: warranty/VW Customer Care [message #516909 ] |
Sun, 13 November 2005 02:29 |
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"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511121405030.68091-100000 [at] alaska.magpage.com...
> Hi all,
>
> Our '02 Jetta Wagon has had a clutch failure - specifically, the clutch
> won't disengage completely. My first guess was clutch master/slave
> cylinder, but my dealer says they check out fine and that there are no
> leaks. They say that it's a mechanical failure in the clutch mechanism
> (throwout bearing, pressure plate, etc.).
>
> The car has 47,xxx miles on it. The '02 came with a 50,000 mile "bumper to
> bumper" warranty. The dealer says that VW considers a clutch a wear item
> and that it is not covered under warranty. I can understand a worn out
> clutch falling under the "wear item" heading, but not a mechanical
> failure. IOW, the clutch is "broken" and not "worn."
>
> VW Customer Care is closed today, but I'll be calling them on Monday
> morning. Anyone have any tips for dealing with them on this?
>
> The dealer wants $85 now for the diagnosis, and $550 to take it apart and
> see what's going on. The cost for the clutch kit from VW is $930! In
> speaking with the service writer at the dealer, he says that there is some
> likelyhood that VW might be willing to help out some (maybe warranty the
> parts, but not the labor), but that they will insist on having the dealer
> take it apart first. $550 is a bunch of money to risk on a "maybe" when I
> could just replace the clutch myself for whatever the cost of an
> aftermarket clutch is.
>
> Any thoughts?
>
> thanks,
> Craig
Clutch at less than 50K miles? I'd get a second opinion, preferably from an
independent mechanic (you do have one, don't you?). Then you can approach
your local dealer and VWOA if it is a serious failure.
The slave cylinder went in my 95 GLX at 26K miles. Not an uncommon problem.
Intermittent, never leaked fluid, seems to have leaked as to let air in when
it sat overnight. Stealer said "Needs a new clutch. $1200. Out of
warranty." I said: "Clutches don't fail at that low a mileage. Don't do
any work, I'm coming to get the car." 15 minutes later I get a call back
"It's just the slave cylinder, we will cover under warranty."
At any rate, even if it is the clutch, you may want to go afterrmarket as an
upgrade, for what the labor will cost to replace.
With VWOA, there are a few buzzwords that might help:
1. "Original owner"
2. "Properly maintained"
3. "Maintained per VW's schedule"
4. "Maintained by dealer"
5. "This is my [second, third, fourth] VW"
Good luck, let us know how it gets resolved
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| Re: warranty/VW Customer Care [message #516911 ] |
Sun, 13 November 2005 02:21 |
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May be under warranty, but the dealer is correct in that the trans must be
removed first to check the clutch. I just did one last week on a Jetta with
30,000+ miles and VW paid for the clutch. If the clutch disc friction
material shows "NO" abnormal wear and the failure was the clutch plate or
other related part, then VW may very well pay for the repair. The one I had
the clutch pressure plate was cracked. VW Customer Care, will not do
anything unless the cars apart and the cause is determined!
"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511121405030.68091-100000 [at] alaska.magpage.com...
> Hi all,
>
> Our '02 Jetta Wagon has had a clutch failure - specifically, the clutch
> won't disengage completely. My first guess was clutch master/slave
> cylinder, but my dealer says they check out fine and that there are no
> leaks. They say that it's a mechanical failure in the clutch mechanism
> (throwout bearing, pressure plate, etc.).
>
> The car has 47,xxx miles on it. The '02 came with a 50,000 mile "bumper to
> bumper" warranty. The dealer says that VW considers a clutch a wear item
> and that it is not covered under warranty. I can understand a worn out
> clutch falling under the "wear item" heading, but not a mechanical
> failure. IOW, the clutch is "broken" and not "worn."
>
> VW Customer Care is closed today, but I'll be calling them on Monday
> morning. Anyone have any tips for dealing with them on this?
>
> The dealer wants $85 now for the diagnosis, and $550 to take it apart and
> see what's going on. The cost for the clutch kit from VW is $930! In
> speaking with the service writer at the dealer, he says that there is some
> likelyhood that VW might be willing to help out some (maybe warranty the
> parts, but not the labor), but that they will insist on having the dealer
> take it apart first. $550 is a bunch of money to risk on a "maybe" when I
> could just replace the clutch myself for whatever the cost of an
> aftermarket clutch is.
>
> Any thoughts?
>
> thanks,
> Craig
>
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| Re: warranty/VW Customer Care [message #516912 ] |
Sun, 13 November 2005 02:48 |
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In article <Pine.BSF.4.33.0511121614010.69681-100000 [at] alaska.magpage.com>,
Craig Faison <cfaison [at] magpage.com> wrote:
>On Sat, 12 Nov 2005, Joseph Meehan wrote:
>
>> I would take a close look at that bumper to bumper warranty. Exactly
>> what does it say? Generally things like clutches and brakes are considered
>> wear and they are not included.
>
>I would, but it's in the car, which is at the dealer 50 miles away.
>
>I understand that a worn clutch would not be covered. This is not a worn
>clutch. This is a broken part in a car with less than 50k that's been
>driven by my wife to haul a kid around. It hasn't seen any hard use at
>all.
Say no more. I was going to ask if you had any stupid people drive this
car, but now I won't. Women are really rough on clutches, say no more.
>I also failed to mention that I took it to the dealer with ~15k on it
>because of a throwout bearing noise. The dealer, of course, couldn't hear
>anything out of the ordinary. I had forgotten about that 'til now, I'll
>have to point it out to the service advisor and/or VW Customer Care.
I think you should fail to mention that your wife drive this car.
>But you're right, and I'm sure VW won't do a thing about it.
They have had lots of experience with people that just don't know how to
drive a manual transmission. :-)
--
Jeeps and dubs and everything's nice...
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| Re: warranty/VW Customer Care [message #516913 ] |
Sun, 13 November 2005 02:51 |
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In article <11nd5oeacnh4v9b [at] corp.supernews.com>,
C_S <nospamplease [at] dslextreme.com> wrote:
>
>"Craig Faison" <cfaison [at] magpage.com> wrote in message
>news:Pine.BSF.4.33.0511121405030.68091-100000 [at] alaska.magpage.com...
>> Hi all,
>>
>> Our '02 Jetta Wagon has had a clutch failure - specifically, the clutch
>> won't disengage completely. My first guess was clutch master/slave
>> cylinder, but my dealer says they check out fine and that there are no
>> leaks. They say that it's a mechanical failure in the clutch mechanism
>> (throwout bearing, pressure plate, etc.).
>>
>> The car has 47,xxx miles on it. The '02 came with a 50,000 mile "bumper to
>> bumper" warranty. The dealer says that VW considers a clutch a wear item
>> and that it is not covered under warranty. I can understand a worn out
>> clutch falling under the "wear item" heading, but not a mechanical
>> failure. IOW, the clutch is "broken" and not "worn."
>>
>> VW Customer Care is closed today, but I'll be calling them on Monday
>> morning. Anyone have any tips for dealing with them on this?
>>
>> The dealer wants $85 now for the diagnosis, and $550 to take it apart and
>> see what's going on. The cost for the clutch kit from VW is $930! In
>> speaking with the service writer at the dealer, he says that there is some
>> likelyhood that VW might be willing to help out some (maybe warranty the
>> parts, but not the labor), but that they will insist on having the dealer
>> take it apart first. $550 is a bunch of money to risk on a "maybe" when I
>> could just replace the clutch myself for whatever the cost of an
>> aftermarket clutch is.
>>
>> Any thoughts?
>>
>> thanks,
>> Craig
>
>
>Clutch at less than 50K miles? I'd get a second opinion, preferably from an
>independent mechanic (you do have one, don't you?). Then you can approach
>your local dealer and VWOA if it is a serious failure.
>
>The slave cylinder went in my 95 GLX at 26K miles. Not an uncommon problem.
>Intermittent, never leaked fluid, seems to have leaked as to let air in when
>it sat overnight. Stealer said "Needs a new clutch. $1200. Out of
>warranty." I said: "Clutches don't fail at that low a mileage. Don't do
>any work, I'm coming to get the car." 15 minutes later I get a call back
>"It's just the slave cylinder, we will cover under warranty."
>
>At any rate, even if it is the clutch, you may want to go afterrmarket as an
>upgrade, for what the labor will cost to replace.
>
>With VWOA, there are a few buzzwords that might help:
>
>1. "Original owner"
>2. "Properly maintained"
>3. "Maintained per VW's schedule"
>4. "Maintained by dealer"
>5. "This is my [second, third, fourth] VW"
>
>Good luck, let us know how it gets resolved
Yea, just don't mention the four letter word, "Wife"... :)
--
Jeeps and dubs and everything's nice...
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| Re: warranty/VW Customer Care [message #516914 ] |
Sun, 13 November 2005 06:06 |
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On 12 Nov 2005, Peter Parker wrote:
> Say no more. I was going to ask if you had any stupid people drive this
> car, but now I won't. Women are really rough on clutches, say no more.
So you're calling my wife stupid?
I'm not even going to bother saying what I should say, but I will say that
my wife can properly drive a manual transmission.
Craig
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| Re: warranty/VW Customer Care [message #516915 ] |
Sun, 13 November 2005 06:09 |
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On Sat, 12 Nov 2005, Lost In Space/Woodchuck wrote:
> May be under warranty, but the dealer is correct in that the trans must be
> removed first to check the clutch. I just did one last week on a Jetta with
> 30,000+ miles and VW paid for the clutch. If the clutch disc friction
> material shows "NO" abnormal wear and the failure was the clutch plate or
> other related part, then VW may very well pay for the repair. The one I had
> the clutch pressure plate was cracked. VW Customer Care, will not do
> anything unless the cars apart and the cause is determined!
Good to hear that they paid in this case.
My concern is that I'm out $550 in labor plus the cost of a clutch if VW
decides not to pay for mine. I can do it myself for the cost of the clutch
and a few hours of cussing practice.
The dealer insists that they have properly diagnosed it as not being a
master or slave cylinder... does VW have any specific diagnostic to prove
this, or am I hanging on a tech's (hopefully) educated guess here?
thanks,
Craig
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| Re: warranty/VW Customer Care [message #516916 ] |
Sun, 13 November 2005 06:15 |
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On Sat, 12 Nov 2005, C_S wrote:
> The slave cylinder went in my 95 GLX at 26K miles. Not an uncommon problem.
> Intermittent, never leaked fluid, seems to have leaked as to let air in when
> it sat overnight. Stealer said "Needs a new clutch. $1200. Out of
> warranty." I said: "Clutches don't fail at that low a mileage. Don't do
> any work, I'm coming to get the car." 15 minutes later I get a call back
> "It's just the slave cylinder, we will cover under warranty."
My thoughts/concerns exactly. I questioned how the dealer was able to
determine that it was not a master/slave cylinder issue and was told that
they have equipment to test whether the system is creating and holding
pressure. I've never seen such a tool, but it seems like it would be a
simple setup, so I'm not suprised to hear that it exists. I'm hoping
Woodchuck replies to my question on that, as I'd like to hear from a VW
tech whether such a tool and diagnostic protocol exists...
> At any rate, even if it is the clutch, you may want to go afterrmarket as an
> upgrade, for what the labor will cost to replace.
No question about that! $930 for a clutch kit... that's just funny.
I'm just not sure if I'm willing to take the $550 risk as to whether VW
will pick up the cost or not.
> With VWOA, there are a few buzzwords that might help:
>
> 1. "Original owner"
> 2. "Properly maintained"
> 3. "Maintained per VW's schedule"
> 4. "Maintained by dealer"
> 5. "This is my [second, third, fourth] VW"
All true, though I'm ready to add "last" to statement #5. ;-)
> Good luck, let us know how it gets resolved
Will do, thanks.
Craig
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| Re: warranty/VW Customer Care [message #516918 ] |
Sun, 13 November 2005 12:11 |
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"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511130006130.76250-100000 [at] alaska.magpage.com...
> On Sat, 12 Nov 2005, Lost In Space/Woodchuck wrote:
>
>> May be under warranty, but the dealer is correct in that the trans must
>> be
>> removed first to check the clutch. I just did one last week on a Jetta
>> with
>> 30,000+ miles and VW paid for the clutch. If the clutch disc friction
>> material shows "NO" abnormal wear and the failure was the clutch plate or
>> other related part, then VW may very well pay for the repair. The one I
>> had
>> the clutch pressure plate was cracked. VW Customer Care, will not do
>> anything unless the cars apart and the cause is determined!
>
> Good to hear that they paid in this case.
>
> My concern is that I'm out $550 in labor plus the cost of a clutch if VW
> decides not to pay for mine. I can do it myself for the cost of the clutch
> and a few hours of cussing practice.
>
> The dealer insists that they have properly diagnosed it as not being a
> master or slave cylinder... does VW have any specific diagnostic to prove
> this, or am I hanging on a tech's (hopefully) educated guess here?
>
> thanks,
> Craig
Do you know the web site/group www.passatworld.com?
You might want to post the details of your problem on that site, lots of
helpful people there, someone might have some ideas.
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| Re: warranty/VW Customer Care [message #516920 ] |
Sun, 13 November 2005 12:25 |
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"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511130009540.76250-100000 [at] alaska.magpage.com...
> On Sat, 12 Nov 2005, C_S wrote:
>
>> The slave cylinder went in my 95 GLX at 26K miles. Not an uncommon
>> problem.
>> Intermittent, never leaked fluid, seems to have leaked as to let air in
>> when
>> it sat overnight. Stealer said "Needs a new clutch. $1200. Out of
>> warranty." I said: "Clutches don't fail at that low a mileage. Don't
>> do
>> any work, I'm coming to get the car." 15 minutes later I get a call back
>> "It's just the slave cylinder, we will cover under warranty."
>
> My thoughts/concerns exactly. I questioned how the dealer was able to
> determine that it was not a master/slave cylinder issue and was told that
> they have equipment to test whether the system is creating and holding
> pressure. I've never seen such a tool, but it seems like it would be a
> simple setup, so I'm not suprised to hear that it exists. I'm hoping
> Woodchuck replies to my question on that, as I'd like to hear from a VW
> tech whether such a tool and diagnostic protocol exists...
I'll look in my Bentley. A more detailed description of the problem might
help. What, exactly, do you mean that the clutch will not disengage
completely? Pedal goes to the floor but you cannot shift? Any strange
pedal feel? Is the problem intermittent? If so, when does it happen?
>> At any rate, even if it is the clutch, you may want to go afterrmarket as
>> an
>> upgrade, for what the labor will cost to replace.
>
> No question about that! $930 for a clutch kit... that's just funny.
Seriously, if you do not have an independent mechanic for the car, you need
to find one soon. I'm on my third VW. I've found there are some really
great independent VW mechanics. No bad ones that I know of, I guess you
gotta love the brand to specialize and you also have to be good to stay in
business. But the dealer service varies widely. Even if you can do mosts
tasks yourself, you will eventually need a good mechanic for the car. A
good one will save you both time and money. And its best to find one before
you really need him or her.
> I'm just not sure if I'm willing to take the $550 risk as to whether VW
> will pick up the cost or not.
>
>> With VWOA, there are a few buzzwords that might help:
>>
>> 1. "Original owner"
>> 2. "Properly maintained"
>> 3. "Maintained per VW's schedule"
>> 4. "Maintained by dealer"
>> 5. "This is my [second, third, fourth] VW"
>
> All true, though I'm ready to add "last" to statement #5. ;-)
>
#5 worked best for me when the heater core failed in my 95 after 10
years/100K miles (failed at 100,003 miles, to be exact--funny). VWOA
covered all parts and labor--$1500. But the best part of the story was
that I first took it to my indy mechanic for repair. He was the one who
told me to try to get VWOA to cover (even though he could have just fixed it
and charged me for it). "There was a recall for this on the 94's, your
build date is November 94, maybe they will cover."
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| Re: warranty/VW Customer Care [message #516921 ] |
Sun, 13 November 2005 14:03 |
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Isn't there any good mechanics in your area that are NOT VW dealership
employees? VW charges an arm and a leg for everything they do.
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| Re: warranty/VW Customer Care [message #516923 ] |
Sun, 13 November 2005 14:56 |
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On Sun, 13 Nov 2005, C_S wrote:
> I'll look in my Bentley. A more detailed description of the problem might
> help. What, exactly, do you mean that the clutch will not disengage
> completely? Pedal goes to the floor but you cannot shift? Any strange
> pedal feel? Is the problem intermittent? If so, when does it happen?
It acts exactly like a cable-clutch system would if the cable were
stretched. You have to force it into gear and basically shift as if the
clutch cable wasn't working. We've all learned how to shift without the
clutch in our old ratty VWs, right?
It happened Tuesday, but miraculously went away after just a couple of
minutes. It popped back up on Friday and there has been no change. The
dealer claims to have attempted to bleed the system and tested the
pressure. I'll do that myself before they go any further.
My first thought, since it 'came and went' once was that it was hydraulic.
Now that there has been no change after driving it 50 miles to the dealer
and them doing their thing, I'm thinking it may be mechanical - pressure
plate or throwout bearing I'd guess.
One thing that keeps me awake at night... The first time it happened, I
was pulling out of a parking lot with a fairly steep incline on the exit.
When I pulled over to tinker with it I was on flat ground. I pumped the
clutch pedal a bunch of times during that time and the problem went away.
The next time it happened, I had parked in my side driveway which is also
steep (I don't usually park on the steep portion) and the car was
nose-high just like pulling out of the parking lot the first time.
That leads me to suspect that the fluid level is low for whatever reason
and that it pumped air when the clutch was pushed in on the incline. Of
course, the dealer claims to have checked that, but it wouldn't be the
first time a dealer wasn't "on the level" with a customer.
> Seriously, if you do not have an independent mechanic for the car, you need
> to find one soon. I'm on my third VW. I've found there are some really
> great independent VW mechanics. No bad ones that I know of, I guess you
> gotta love the brand to specialize and you also have to be good to stay in
> business. But the dealer service varies widely. Even if you can do mosts
> tasks yourself, you will eventually need a good mechanic for the car. A
> good one will save you both time and money. And its best to find one before
> you really need him or her.
The only time I might "need" a mechanic is for the computer stuff that
only the dealer (or a well equipped independent) can do. Otherwise, there
isn't anything that I can't do. There is plenty that I don't want to do,
but I'm too much of a cheapskate to pay for what I can do at home. ;-)
Obviously, I need to send stuff out for machine work, but so do most
shops.
If I hadn't expected VW to fix it under warranty, I'd have just fixed it
myself in the first place... now that there's a chance that they might,
I'm sorta torn as to what to do.
Another big issue is time... I have a newborn (3 weeks) and a toddler -
spare time isn't very available right now. ;-)
> #5 worked best for me when the heater core failed in my 95 after 10
> years/100K miles (failed at 100,003 miles, to be exact--funny). VWOA
> covered all parts and labor--$1500. But the best part of the story was
> that I first took it to my indy mechanic for repair. He was the one who
> told me to try to get VWOA to cover (even though he could have just fixed it
> and charged me for it). "There was a recall for this on the 94's, your
> build date is November 94, maybe they will cover."
I sort of think that VW might cover this, but I'm just not sure if I'm
willing to take the $550 gamble. I'll have to sleep on it another night or
two...
thanks,
Craig
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| Re: warranty/VW Customer Care [message #516924 ] |
Sun, 13 November 2005 14:57 |
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On Sun, 13 Nov 2005, Papa wrote:
> Isn't there any good mechanics in your area that are NOT VW dealership
> employees? VW charges an arm and a leg for everything they do.
Sure there are. A couple of them are even good friends of mine... but I
don't *need* someone else to fix it - I just *want* VW to fix it. ;-)
Craig
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| Re: warranty/VW Customer Care [message #516927 ] |
Sun, 13 November 2005 18:07 |
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"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511130835290.83789-100000 [at] alaska.magpage.com...
> On Sun, 13 Nov 2005, C_S wrote:
>
>> I'll look in my Bentley. A more detailed description of the problem
>> might
>> help. What, exactly, do you mean that the clutch will not disengage
>> completely? Pedal goes to the floor but you cannot shift? Any strange
>> pedal feel? Is the problem intermittent? If so, when does it happen?
>
> It acts exactly like a cable-clutch system would if the cable were
> stretched. You have to force it into gear and basically shift as if the
> clutch cable wasn't working. We've all learned how to shift without the
> clutch in our old ratty VWs, right?
>
> It happened Tuesday, but miraculously went away after just a couple of
> minutes. It popped back up on Friday and there has been no change. The
> dealer claims to have attempted to bleed the system and tested the
> pressure. I'll do that myself before they go any further.
>
> My first thought, since it 'came and went' once was that it was hydraulic.
> Now that there has been no change after driving it 50 miles to the dealer
> and them doing their thing, I'm thinking it may be mechanical - pressure
> plate or throwout bearing I'd guess.
>
> One thing that keeps me awake at night... The first time it happened, I
> was pulling out of a parking lot with a fairly steep incline on the exit.
> When I pulled over to tinker with it I was on flat ground. I pumped the
> clutch pedal a bunch of times during that time and the problem went away.
> The next time it happened, I had parked in my side driveway which is also
> steep (I don't usually park on the steep portion) and the car was
> nose-high just like pulling out of the parking lot the first time.
>
> That leads me to suspect that the fluid level is low for whatever reason
> and that it pumped air when the clutch was pushed in on the incline. Of
> course, the dealer claims to have checked that, but it wouldn't be the
> first time a dealer wasn't "on the level" with a customer.
>
That sounds like a clutch master or slave cylinder problem to me, esp. if it
happens after the car sits idle for a time. But my experience is limited
only to my single failure. The clutch shares its fluid with the brake
reservoir, so it is unlikely it is low on fluid.
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| Re: warranty/VW Customer Care [message #516931 ] |
Sun, 13 November 2005 22:13 |
|
"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511130856390.83789-100000 [at] alaska.magpage.com...
> On Sun, 13 Nov 2005, Papa wrote:
>
>> Isn't there any good mechanics in your area that are NOT VW dealership
>> employees? VW charges an arm and a leg for everything they do.
>
> Sure there are. A couple of them are even good friends of mine... but I
> don't *need* someone else to fix it - I just *want* VW to fix it. ;-)
>
> Craig
>
Well, good luck then.
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| Re: warranty/VW Customer Care [message #516939 ] |
Mon, 14 November 2005 04:16 |
|
On Sun, 13 Nov 2005, C_S wrote:
> That sounds like a clutch master or slave cylinder problem to me, esp. if it
> happens after the car sits idle for a time. But my experience is limited
> only to my single failure. The clutch shares its fluid with the brake
> reservoir, so it is unlikely it is low on fluid.
I didn't realize that the clutch and brakes shared the same reservoir -
there goes that theory. ;-) The fluid isn't low...
It didn't happen after a sit - in fact, both times were after a 75+ mile
drive. It's very odd to me that the first time the symptoms went away
almost immediately, but the next time there was no change during the 50
mile drive to the dealer.
I'm itching to get my hands on it to see what's going on, but I have to
wait to see what VWOA says first. I should have some details either way by
mid-week or so.
Craig
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| Re: warranty/VW Customer Care [message #516945 ] |
Mon, 14 November 2005 14:43 |
|
Craig Faison wrote:
> It acts exactly like a cable-clutch system would if the cable were
> stretched. You have to force it into gear and basically shift as if the
> clutch cable wasn't working. We've all learned how to shift without the
> clutch in our old ratty VWs, right?
It is is really like you describe, then I would say, that the clutch
itself is most probably ok.
There are not many ways it can go bad, and none of them causes such a
symptoms. Its is usually exact the opposite: the clutch slips if it or
its pressure plate springs are broken in any way.
I would bet, that there is a problem somewhere in a clutch release
mechanism: master or slave cylinder, or maybe some lever in gearbox.
> That leads me to suspect that the fluid level is low for whatever reason
> and that it pumped air when the clutch was pushed in on the incline. Of
I think it is literally impossible :) You will need some sort of anchor
in order to keep your car parked at _that_ angle :)
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| Re: warranty/VW Customer Care [message #516946 ] |
Mon, 14 November 2005 14:54 |
|
On 14 Nov 2005 draugaz [at] iname.com wrote:
> It is is really like you describe, then I would say, that the clutch
> itself is most probably ok.
And I agree completely.
> There are not many ways it can go bad, and none of them causes such a
> symptoms. Its is usually exact the opposite: the clutch slips if it or
> its pressure plate springs are broken in any way.
Yep, good point.
> I would bet, that there is a problem somewhere in a clutch release
> mechanism: master or slave cylinder, or maybe some lever in gearbox.
I wouldn't expect it to be anything internal to the gearbox, but possibly
a lever involved with depressing the clutch for sure.
Again though, it all comes down to whether or not VWOA is willing to
commit to anything without the risk of spending $550 for them to take it
apart. I'll be placing the call shortly, but who knows how long it will
take to get anywhere.
Craig
|
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| Re: warranty/VW Customer Care [message #516951 ] |
Mon, 14 November 2005 17:12 |
|
Craig Faison wrote:
> Again though, it all comes down to whether or not VWOA is willing to
> commit to anything without the risk of spending $550 for them to take it
> apart. I'll be placing the call shortly, but who knows how long it will
> take to get anywhere.
Even if VWoA would be willing to do something, there is still the
stealership, which could stand in your way.
Try putting yourself in the VWoA shoes: you have two statements, one
from (very often clueless, but convinced) customer and one from the
dealership, which employs a bunch of "trained professionals", whatever
it means :) Which one would you believe more? :)
Of course, VWoA could say "do whatever it takes to keep the customer
happy, we pay". But it is way different from saying "ok to change the
faulty cylinder under the warranty" and requires _much_ more commitment
from the VWoA side.
Of course, morons at the stealership is the problem of VWoA, not yours.
But I would still try to speak to other dealerships in your area. In
case of success you could provide a feedback to VWoA and know the
proper place for the next time you need one.
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|
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| Re: warranty/VW Customer Care [message #516952 ] |
Mon, 14 November 2005 17:20 |
|
On 14 Nov 2005 draugaz [at] iname.com wrote:
> Even if VWoA would be willing to do something, there is still the
> stealership, which could stand in your way.
Possibly. I'll revisit the question as to whether or not it's the slave
cylinder if/when VW decides no deny me.
> Try putting yourself in the VWoA shoes: you have two statements, one
> from (very often clueless, but convinced) customer and one from the
> dealership, which employs a bunch of "trained professionals", whatever
> it means :) Which one would you believe more? :)
I completely understand this, which is why I expect to be fixing it
myself. It's a shame though, and there's really no reason for anything to
be bad at 47k. VW could "do the right thing" and maybe keep a customer, or
deny me and definitely lose a customer. Sure, one customer is no big deal,
but it adds up. It's no secret that customer service isn't what VW is
known for. I knew that going in, so I'm telling myself "I told you so."
;-)
> Of course, VWoA could say "do whatever it takes to keep the customer
> happy, we pay". But it is way different from saying "ok to change the
> faulty cylinder under the warranty" and requires _much_ more commitment
> from the VWoA side.
Very true.
> Of course, morons at the stealership is the problem of VWoA, not yours.
> But I would still try to speak to other dealerships in your area. In
> case of success you could provide a feedback to VWoA and know the
> proper place for the next time you need one.
Unfortunately, the other local (closer actually) dealer is bad enough that
I'd really rather avoid them. I did intend to take the car there first
since I didn't want to drive it any more than necessary and they were
closer, but they couldn't look at it for nearly a week.
Time is a big issue. I've mentioned in another post, I have a newborn and
a 2 y/o. It's not a good time to be down a car. I need to get it going.
Fixing it myself might be the best solution from that point of view.
Craig
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| Re: warranty/VW Customer Care [message #516981 ] |
Wed, 16 November 2005 07:40 |
|
Peter Parker wrote:
>
> I think you should fail to mention that your wife drive this car.
>
>
>>But you're right, and I'm sure VW won't do a thing about it.
>
>
> They have had lots of experience with people that just don't know how to
> drive a manual transmission. :-)
>
>
>
Hmmm, I haven't seen such a good cause for calling someone a Sexist Pig
in many years ....
John
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| Update: Re: warranty/VW Customer Care [message #517010 ] |
Thu, 17 November 2005 15:41 |
|
Hi all,
Well, I decided not to take the $550 gamble and brought the car home. At
least I do know the dealer did try to bleed the system... The rubber cap
missing from the bleed nipple and the missing bolt that secures the airbox
were good clues.
Anyway, I brought the car home and took a look. First, I bled the system
with a vacuum pump to make sure it wasn't an errant air bubble trapped in
there. No change. Then I pulled the slave cylinder to make sure it was
actually working - and it was working just fine. So, out came the
transmission.
The (surprisingly small) springs in the clutch disk that absorb the
rotational shock are falling apart. I'd guess that one/some failed and
started allowing some rotational freeplay which caused others to fail. The
metal portion of the clutch disk that should be contacting the springs got
hammered into submission and started to wear away too, allowing maybe 3/16
of an inch of rotational freeplay. Eventually, it started getting 'side to
side' freeplay as well, which seems to have led to the clutch disk being
off center with the center portion of the assembly. Or something like
that.
Anyway, it's broken. There is essentially no wear on the friction surface,
pressure plate or flywheel, but I'm sure VW wouldn't have agreed to pay
since it could be argued that abuse could've caused the failure. I know it
didn't, but my wife and I are the only ones who really know how we drive
the car (it gets babied), so there's not much I can do about it.
Oh well. I'll see if anyone local has a clutch kit in stock today and get
it back together ASAP.
Anybody want to buy a nice 1.8t wagon w/a new clutch?
Thanks for all of the insight and ideas.
Craig
|
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| Re: Update: Re: warranty/VW Customer Care [message #517013 ] |
Thu, 17 November 2005 17:18 |
|
Thanks for the update. I suspect you saved yourself the $550.
"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511170929310.91800-100000 [at] alaska.magpage.com...
> Hi all,
>
> Well, I decided not to take the $550 gamble and brought the car home. At
> least I do know the dealer did try to bleed the system... The rubber cap
> missing from the bleed nipple and the missing bolt that secures the airbox
> were good clues.
>
> Anyway, I brought the car home and took a look. First, I bled the system
> with a vacuum pump to make sure it wasn't an errant air bubble trapped in
> there. No change. Then I pulled the slave cylinder to make sure it was
> actually working - and it was working just fine. So, out came the
> transmission.
>
> The (surprisingly small) springs in the clutch disk that absorb the
> rotational shock are falling apart. I'd guess that one/some failed and
> started allowing some rotational freeplay which caused others to fail. The
> metal portion of the clutch disk that should be contacting the springs got
> hammered into submission and started to wear away too, allowing maybe 3/16
> of an inch of rotational freeplay. Eventually, it started getting 'side to
> side' freeplay as well, which seems to have led to the clutch disk being
> off center with the center portion of the assembly. Or something like
> that.
>
> Anyway, it's broken. There is essentially no wear on the friction surface,
> pressure plate or flywheel, but I'm sure VW wouldn't have agreed to pay
> since it could be argued that abuse could've caused the failure. I know it
> didn't, but my wife and I are the only ones who really know how we drive
> the car (it gets babied), so there's not much I can do about it.
>
> Oh well. I'll see if anyone local has a clutch kit in stock today and get
> it back together ASAP.
>
> Anybody want to buy a nice 1.8t wagon w/a new clutch?
>
> Thanks for all of the insight and ideas.
>
> Craig
>
>
|
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| Re: Update: Re: warranty/VW Customer Care [message #517018 ] |
Thu, 17 November 2005 22:00 |
|
Craig Faison wrote:
> The (surprisingly small) springs in the clutch disk that absorb the
> rotational shock are falling apart. I'd guess that one/some failed and
> started allowing some rotational freeplay which caused others to fail. The
> metal portion of the clutch disk that should be contacting the springs got
> hammered into submission and started to wear away too, allowing maybe 3/16
> of an inch of rotational freeplay. Eventually, it started getting 'side to
That wonders me, you would normaly clearly notice such a freeplay,
especially when stepping on/off the accelerator. Thats strange, as it
does not match the symptoms. Oh well, sometimes the strangiest things
happens...
> Anybody want to buy a nice 1.8t wagon w/a new clutch?
Good luck then :) I am slowly searching for the similar car, but you
are on the wrong side of the pond :)
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| Re: Update: Re: warranty/VW Customer Care [message #517019 ] |
Thu, 17 November 2005 22:06 |
|
On 17 Nov 2005 draugaz [at] iname.com wrote:
> That wonders me, you would normaly clearly notice such a freeplay,
> especially when stepping on/off the accelerator. Thats strange, as it
> does not match the symptoms. Oh well, sometimes the strangiest things
> happens...
No kidding... when going over the possibilities in my head, I kept ruling
something like that out since the symptoms (or lack of) didn't really fit
that. There wasn't a hint of chatter, shudder, vibration, noise, etc. to
go along with it. Strange indeed. When I get a chance, I'll post a photo
of the clutch disk.
The new clutch kit won't be in 'til tomorrow, so either tomorrow night or
sometime over the weekend I should be able to put it back together and be
done with the issue.
Craig
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| Re: warranty/VW Customer Care [message #517056 ] |
Fri, 18 November 2005 22:18 |
|
"Peter Parker" <nospam [at] zero.com> wrote in message
news:43769b88_1 [at] nntp2.nac.net...
> In article <Pine.BSF.4.33.0511121614010.69681-100000 [at] alaska.magpage.com>,
> Craig Faison <cfaison [at] magpage.com> wrote:
> >On Sat, 12 Nov 2005, Joseph Meehan wrote:
> >
> >> I would take a close look at that bumper to bumper warranty.
Exactly
> >> what does it say? Generally things like clutches and brakes are
considered
> >> wear and they are not included.
> >
> >I would, but it's in the car, which is at the dealer 50 miles away.
> >
> >I understand that a worn clutch would not be covered. This is not a worn
> >clutch. This is a broken part in a car with less than 50k that's been
> >driven by my wife to haul a kid around. It hasn't seen any hard use at
> >all.
>
> Say no more. I was going to ask if you had any stupid people drive this
> car, but now I won't. Women are really rough on clutches, say no more.
>
>
> >I also failed to mention that I took it to the dealer with ~15k on it
> >because of a throwout bearing noise. The dealer, of course, couldn't hear
> >anything out of the ordinary. I had forgotten about that 'til now, I'll
> >have to point it out to the service advisor and/or VW Customer Care.
>
> I think you should fail to mention that your wife drive this car.
>
> >But you're right, and I'm sure VW won't do a thing about it.
>
> They have had lots of experience with people that just don't know how to
> drive a manual transmission. :-)
>
Dumb reply.
I have seen plenty of bad manual drivers of both sexes. MY wife put 135K
miles on a 95 golf with original clutch and has 75K on clutch #1 in 02 jetta
wagon. That said, I have seen a lot of really early clutch failures on VW's
that are associated with something breaking, not something wearing out.
To original poster...complain loud and often to VWoA as well as dealer. I
have become a very squeaky wheel in recent years (an unfortunate necessity
with more recent VW's) and have gotten some help. (New A/C in out of
warranty eurovan-woohoo!!)
Good luck.
Tony Bad
--------------
02 Jetta Wagon
01 Eurovan MV
91 Jetta 1.6 Diesel
86 Jetta
79 Rabbit 1.5 Diesel (semi-retired for now)
Schwinn Continental 10 Speed
Radio Flyer Pedal Car (my daughter made me add this)
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| Update #2 - Re: warranty/VW Customer Care [message #517109 ] |
Mon, 21 November 2005 01:43 |
|
From the "you've got to be kidding me" department...
Clutch came in on Friday and it wasn't the right part. Found one 65 miles
away on Saturday morning, so I went to get it. Install went smooth and
quick with no problems. 2.5 hours for reassembly and cleanup. It drives
fine.
Now, here's the "funny" part. I fixed the clutch Saturday afternoon. Took
the car for a test drive and parked it. This morning (Sunday) I took it to
the store. I put the passenger side window down and whammo. The power
window regulator (or whatever it is that breaks) took a crap and the
window fell down into the door. My 2 y/o daughter didn't so much like the
10 mile ride home in 40 degree weather with the window wide open. ;-)
Sigh.
Craig
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| Re: Update #2 - Re: warranty/VW Customer Care [message #517110 ] |
Mon, 21 November 2005 02:40 |
|
"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511201933510.96472-100000 [at] alaska.magpage.com...
> From the "you've got to be kidding me" department...
>
> Clutch came in on Friday and it wasn't the right part. Found one 65 miles
> away on Saturday morning, so I went to get it. Install went smooth and
> quick with no problems. 2.5 hours for reassembly and cleanup. It drives
> fine.
>
> Now, here's the "funny" part. I fixed the clutch Saturday afternoon. Took
> the car for a test drive and parked it. This morning (Sunday) I took it to
> the store. I put the passenger side window down and whammo. The power
> window regulator (or whatever it is that breaks) took a crap and the
> window fell down into the door. My 2 y/o daughter didn't so much like the
> 10 mile ride home in 40 degree weather with the window wide open. ;-)
>
> Sigh.
>
> Craig
Wow, bad luck does come in bunches.
I'd probably trust dealer diagnosis on this one...
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| Re: Update #2 - Re: warranty/VW Customer Care [message #517111 ] |
Mon, 21 November 2005 02:44 |
|
"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511201933510.96472-100000 [at] alaska.magpage.com...
> From the "you've got to be kidding me" department...
>
> Clutch came in on Friday and it wasn't the right part. Found one 65 miles
> away on Saturday morning, so I went to get it. Install went smooth and
> quick with no problems. 2.5 hours for reassembly and cleanup. It drives
> fine.
>
> Now, here's the "funny" part. I fixed the clutch Saturday afternoon. Took
> the car for a test drive and parked it. This morning (Sunday) I took it to
> the store. I put the passenger side window down and whammo. The power
> window regulator (or whatever it is that breaks) took a crap and the
> window fell down into the door. My 2 y/o daughter didn't so much like the
> 10 mile ride home in 40 degree weather with the window wide open. ;-)
>
> Sigh.
>
> Craig
BTW, the first 4 months after I bought my (used" '03 Passat, I had three
electrical problems:
1. Secondary air pump relay failed;
2. Bad ground connections causing intermittent headlight and turn indicator
problems; and
3. Homelink visor failed
Car had 19K on it when I bought it, so not likely "infant mortality." I
told myself that if this keep up, it will be sold as soon as it goes off
warranty.
Not at all like my 95 Passat GLX, which went 10 years and 100K miles with
pretty much no major failures and probably about 5-6 minor ones.
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| Re: Update #2 - Re: warranty/VW Customer Care [message #517113 ] |
Mon, 21 November 2005 04:25 |
|
Which VWs have the extended window "recalls" or warrantees?
"Craig Faison" <cfaison [at] magpage.com> wrote in message
news:Pine.BSF.4.33.0511201933510.96472-100000 [at] alaska.magpage.com...
> From the "you've got to be kidding me" department...
>
> Clutch came in on Friday and it wasn't the right part. Found one 65 miles
> away on Saturday morning, so I went to get it. Install went smooth and
> quick with no problems. 2.5 hours for reassembly and cleanup. It drives
> fine.
>
> Now, here's the "funny" part. I fixed the clutch Saturday afternoon. Took
> the car for a test drive and parked it. This morning (Sunday) I took it to
> the store. I put the passenger side window down and whammo. The power
> window regulator (or whatever it is that breaks) took a crap and the
> window fell down into the door. My 2 y/o daughter didn't so much like the
> 10 mile ride home in 40 degree weather with the window wide open. ;-)
>
> Sigh.
>
> Craig
>
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| Re: Update: Re: warranty/VW Customer Care [message #527281 ] |
Tue, 22 November 2005 12:51 |
|
I have recently been having problems with my 2006 jetta tdi, i have
only had the car 3 months, 1 month out of that the dealer had it
waiting on parts, putting a new clutch in it. they covered it under
warrenty. A week after i got it back from the service department the
clutch broke again. Both times the same thing happened. I work 3rd
shift and drive anywhere from an hour to three hours back and forth to
work, After i have been driving for an hour or so, coming into
construction the first time and a toll booth the second time. I go to
down shift when i relize that the pedal is stuck to the floor. manage
to get the car stopped safely and pull the clutch up but after that you
can tell its broke. i can barely get the clutch to move at all after
that. The car does not stall out. This time VW refuses to cover it
under warrenty. They say its driver error. i have been arguing with no
results that something else is causing this. I have had manuals before
and never have had a clutch problem. This is a brand new vehicle. So i
went and insisted on seeing the parts and took the Destroyed clutch
assembly with me to a few tranny shops and they agree with me, there
are no signs of me abusing this vehecle. It looks like it exploded.
They want 1900. to fix it, if i take it anywhere besides vw my warrenty
is void, And seeing they dont want to find what is causing this
problem its just going to happen again. I am lost for words (at least
nice ones). The last time they replaced the flywheel and the clutch
assembly. Does anyone know what might cause this besides < DRIVER
ERROR> Please help.
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| Re: Update: Re: warranty/VW Customer Care [message #527287 ] |
Tue, 22 November 2005 15:51 |
|
On 22 Nov 2005, jenny wrote:
> Does anyone know what might cause this besides < DRIVER ERROR> Please
> help.
No idea what might cause that recurring symptom... Even "driver error"
shouldn't be destroying anything anywhere near that quickly. Heck,
outright abuse shouldn't be breaking things that quickly.
I assume you've contacted VW Customer Care? I'd make it very clear that my
next contact would be with a lawyer, and follow through if necessary.
I can at least understand VWs position on my car since the clutch was out
of warranty, but for a 3 month old car - no way. Have you checked into
lemon laws in your state?
Good luck!
Craig
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| Re: Update: Re: warranty/VW Customer Care [message #527288 ] |
Tue, 22 November 2005 16:05 |
|
For a 6-month old car, this should never have happened. Since it did, the
dealership should have repaired it (correctly) at no charge. They didn't, so
you probably should contact the VoA home office for assistance. If that
doesn't help, and a different VW dealership won't help either, complain to
the Better Business Bureau and let the situation be known to the local media
and perhaps even picket the place. Nothing will get their attention faster
than a lot of bad publicity.
One other thought: does your state have a lemon law? If it does, you might
be able to use that law to exchange your "lemon" for a good car. Mention
that to VoA and your dealership.
By the way, make sure all of your communications (with VoA, the BBB, VW
dealerships, etc.) are done in a calm, polite, civil way. Anger (which you
are entitled to) will just defeat your purpose.
Note that I have not suggested getting a lawyer. I don't have anything
against them, but the best result you could hope for with their
participation is to win a lawsuit. The financial award would go mostly to
them, not you, unless the lawyer is your brother-in-law.
Regards.
|
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| Re: Update #2 - Re: warranty/VW Customer Care [message #527306 ] |
Wed, 23 November 2005 03:45 |
|
98 and up NB, 99.5 and up Golf and Jetta. VW put a 7 year warranty on them
unless they changed policy.
"dave AKA vwdoc1" <vwdoc1 [at] ameritech.net> wrote in message
news:N6bgf.454$fO5.56 [at] newssvr33.news.prodigy.com...
> Which VWs have the extended window "recalls" or warrantees?
>
> "Craig Faison" <cfaison [at] magpage.com> wrote in message
> news:Pine.BSF.4.33.0511201933510.96472-100000 [at] alaska.magpage.com...
>> From the "you've got to be kidding me" department...
>>
>> Clutch came in on Friday and it wasn't the right part. Found one 65 miles
>> away on Saturday morning, so I went to get it. Install went smooth and
>> quick with no problems. 2.5 hours for reassembly and cleanup. It drives
>> fine.
>>
>> Now, here's the "funny" part. I fixed the clutch Saturday afternoon. Took
>> the car for a test drive and parked it. This morning (Sunday) I took it
>> to
>> the store. I put the passenger side window down and whammo. The power
>> window regulator (or whatever it is that breaks) took a crap and the
>> window fell down into the door. My 2 y/o daughter didn't so much like the
>> 10 mile ride home in 40 degree weather with the window wide open. ;-)
>>
>> Sigh.
>>
>> Craig
>>
>
>
|
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| Re: Update: Re: warranty/VW Customer Care [message #527315 ] |
Wed, 23 November 2005 22:01 |
|
> Note that I have not suggested getting a lawyer. I don't have anything
> against them, but the best result you could hope for with their
> participation is to win a lawsuit. The financial award would go mostly to
> them, not you, unless the lawyer is your brother-in-law.
No, the best result you could hope for with a lawyer is that the
dealer/manufacturer realizes that you are serious and they respond to
his or her letter immediately in a positive way. Sometimes it's amazing
what a lawyer's letterhead can accomplish.
|
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|
| Re: Update: Re: warranty/VW Customer Care [message #527317 ] |
Wed, 23 November 2005 23:21 |
|
"Brian Running" <brunning [at] XXtdsXX.net> wrote in message
news:4384d45a$1_1 [at] newspeer2.tds.net...
>> Note that I have not suggested getting a lawyer. I don't have anything
>> against them, but the best result you could hope for with their
>> participation is to win a lawsuit. The financial award would go mostly to
>> them, not you, unless the lawyer is your brother-in-law.
>
> No, the best result you could hope for with a lawyer is that the
> dealer/manufacturer realizes that you are serious and they respond to his
> or her letter immediately in a positive way. Sometimes it's amazing what
> a lawyer's letterhead can accomplish.
I absolutely agree. Still, there are lawyer's fees to pay - and they don't
come cheap.
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| Re: Update #2 - Re: warranty/VW Customer Care [message #527321 ] |
Thu, 24 November 2005 03:01 |
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hmmmm
Nothing on the Passats? :-(
Thanks Lost In Space! That is news I can use.
"Lost In Space/Woodchuck" <Newsgroupmail [at] wildblue.net> wrote in message
news:nJQgf.8875$Fx4.333963 [at] news.sisna.com...
> 98 and up NB, 99.5 and up Golf and Jetta. VW put a 7 year warranty on them
> unless they changed policy.
>
>
> "dave AKA vwdoc1" <vwdoc1 [at] ameritech.net> wrote in message
> news:N6bgf.454$fO5.56 [at] newssvr33.news.prodigy.com...
>> Which VWs have the extended window "recalls" or warrantees?
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| Re: Update #2 - Re: warranty/VW Customer Care [message #531626 ] |
Sat, 26 November 2005 05:14 |
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On Sun, 20 Nov 2005, C_S wrote:
> Car had 19K on it when I bought it, so not likely "infant mortality." I
> told myself that if this keep up, it will be sold as soon as it goes off
> warranty.
I took this course of action today. 10 trips to the dealer for warranty
work (and one trip that VW wouldn't cover) in the 3.5 years I had it was
too much for me. The thought of paying for stuff (even just parts) out of
pocket when the warranty expired combined with the unexpected clutch
failure was enough to make me want to jump ship. I hope the new owner has
better luck than I did.
Craig
avoiding modern VWs from here on out...
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